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Customer Service

  • Shipping & Delivery

    Edit CMS -- Pages -- Customer Service

    Orders are processed the same day or the next business day if received after 3pm EST, following credit card authorization and verification of information. You should receive your order within approximately five to seven business days.

    Shipping Options Shipping options and charges can be viewed and selected in "My Cart" once a product has been added.

    Shipping Locations At this time, Designer Sunwear.com does not ship internationally.

    Order Status and Tracking Information regarding your purchase will be sent to you through email. Please check your spam folder if you have not received an order confirmation email shortly after your purchase. When orders ship from the warehouse, you will receive a shipping confirmation email containing tracking information. If you do not receive your order within five to seven business days, please contact Designer Sunwear.com Customer Service.

  • Privacy & Security

    Designer Sunwear.com understands that keeping your information safe and secrure is vital. We use the latest in encryption technology to protect your online information. The information you provide when placing an order is encrypted using a secure server for maximum security.

    Links to Other Sites This site may provide links to other sites that are not under our control. We nor our third party service provider are responsible for these linked websites, their content, or the actions of these sites. Please review the privacy and security policies for any site you use.

  • Returns & Replacements

    When you order frames from Designer Sunwear.com, you can be sure that you are receiving High Quality, Defect-Free, and Authentic frames.

      Defective or Incorrect Product

      If you receive a defective or incorrect product, please contact our Customer Service Department within 3 business days of delivery date for a full refund or exchange of the original product.

      Non-Defective Exchanges or Returns

      Please contact Customer Service for a return shipping address label. Return frames in their original, unused condition within 7 days of the delivery date for a refund or exchange. Return shipping will be deducted from your refund. Returns will be credited in the original form of payment only. Shipping is not refundable.

  • Ordering

      Creating an Account

      Creating an account at Designer Sunwear.com is easy and beneficial. An account offers you:

      - a safe, easy and fast way to order!

      - serves as a way to track your order and receive order updates!

      - Save your cart for checkout at a later date!

  • Payment, Pricing & Promotions

    Payment for all products must be made by debit or credit card.

      - Visa

      - Mastercard

      - American Express

      - Discover

      - Paypal

  • Contacting Customer Service

    Email Us

    FAQs